Refund policy

Refunds & Returns Policy

We want you to love your purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order.

Eligibility for Returns

  • Item must be in the same condition you received it: unworn/unused, with tags, and in original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

To start a return, please email us at theyurt1258@gmail.com.
Returns should be sent to:
PO Box 384, Eumundi, QLD 4562, Australia

Items returned without first contacting us will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will work with you to resolve the issue quickly.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalised products

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-refundable.

Exchanges

The fastest way to exchange is to return your item and place a new order once your return is approved.

European Union Cooling-Off Period

If your order is shipped into the EU, you have 14 days to cancel or return for any reason. Items must be in their original condition, with tags and proof of purchase.

Refunds

  • Once your return is received and inspected, we’ll notify you of approval.

  • Approved refunds are processed within 10 business days to your original payment method.

  • Please allow extra time for your bank or card provider to complete the transaction.

  • If more than 15 business days have passed since approval, please contact us at theyurt1258@gmail.com.