Shipping policy

Shipping & Delivery Policy

We want your order to reach you quickly and safely. Below you’ll find details about our processing times, shipping options, and delivery expectations.

Processing Time

  • Orders are packed and dispatched within 1–3 business days of purchase.

  • You’ll receive a confirmation email once your order has shipped.

Shipping within Australia

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

  • Flat Rate: $12 standard / $17 express

  • Free Shipping: Available on orders over $150

International Shipping

  • Yes, we ship worldwide. Delivery times vary depending on your location:

    • New Zealand: 7–14 business days

    • Rest of World: 10–20 business days

  • Costs are calculated at checkout.

  • Please note: international customers are responsible for any customs or import duties.

Delivery Information

  • All orders are shipped from Queensland, Australia.

  • Tracking details will be provided via email once dispatched.

  • We are not responsible for delays caused by postal or courier services, but we’ll do our best to assist if an issue arises.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us at theyurt1258@gmail.com with your order number and we’ll help track it down.